Refund policy

Memphis Grand LLC Return Policy:

We want you to be Happy with Your Memphis Grand Purchase!  Items may be returned for a refund based on the following:

Returns must be received in new condition – unwashed, unworn, unaltered, with no makeup, perfume/cologne, deodorant, or stains and with original tags.
All footwear must be in it's original box, and placed inside another box for return. No labels or tape may be attached to the boot/shoe box.

All sales of merchandise that have been marked down (on sale/special) are final and non returnable.

Returned merchandise must be postmarked within 7 days of the confirmed delivery date shown on your order’s tracking number.

Should you return an item after this time frame, we can not accept it and you will be responsible for paying to have it returned to you.

Please email us at Info@MemphisGrand.com or call us at 817-584-5773 to notify us of your return prior to sending them to us.

Please Mail Returns To:

Memphis Grand
2830 S Hulen St #378
Fort Worth, TX 76109-1514

You need to add tracking to your package, so you are able to verify delivery. Otherwise we are unable to guarantee the receipt of your merchandise.

Return shipping costs are the customer's responsibility.
It is at the discretion of Memphis Grand to deny a return if the merchandise is in a condition shows damage or has been used/worn.
All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.
Please let us know within 7 days of receipt of the item if there are any errors in your order or defects in merchandise! We want you to be happy with your purchase! Contact us at info@memphisgrand.com

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.